FAQ

For our trampolines:

There are no age restrictions! Our park is for all ages, including adults and even grandparents! We have a saying here, if you can walk, you can jump! Even those little ones who are still unsteady on their feet are welcome at Air Riderz. We offer specific toddler times for ages under 5, but all ages are welcome during our open jump times.

FOR SAFETY PURPOSES, JUMPERS UNDER THE AGE OF 5 MUST JUMP IN THE PRIVATE COURT DURING REGULAR OPERATIONAL HOURS. For our Climb Zone:

We recommend climbing for ages 4 & up, depending on ability. Climbers must be at least 22lbs and fit into the harness.

Climbers must be under 300lbs to use our climbing features, under 185lbs for our Giant Slide and under 100lbs for the Blackout Tower.

We ask that you don’t bring in outside food. We have plenty of snacks and beverages available for purchase. Exemptions for Birthday Party Packages-Bring your own food at no additional charge. Limited to Fruit, Vegetable, Cold Sandwich or Wrap Platters and Cakes.

We recommend wearing comfortable athletic clothes with no sharp objects such as belts or clothing studs. No jewelry is allowed. All participants must wear our green anti-slip Air Rider trampoline socks.

Air Riderz cares about the environment. Our waivers are completely electronic and do not need to be printed. Once you have filled it out and hit submit, we receive it on our end right away.

No, the waiver MUST be signed by each child’s parent or legal guardian – NO EXCEPTIONS. Aunts, uncles, grandparents and friends are not permitted to sign for the child. It takes 2 minutes to fill out online – www.airriderz.com/waiver and have them select “Me & my kids” even if they’re not jumping. Once they hit “submit” we received the waiver in our system.

Unfortunately, jumpers will be turned away if the waiver is not filled out by the parent or legal guardian.

A signed online waiver is valid for two years at the location for which it was completed. Waivers are not transferrable between locations. Validity of the waiver for two years may not be guaranteed. If you wish to confirm whether or not your waiver is still valid, please don’t hesitate to ask us.

We STRONGLY encourage everyone to make a reservation to guarantee your jump time. Walk-ins are welcome, but are subject to availability. If you have made a reservation, please arrive at least20 minutes before the start of your jump time to complete the check-in process.

Holidays, evenings and Saturdays are the busiest. It is recommended to pre-purchase your tickets online during those times.

All ticket sales, including group ticket sales, are final. Rescheduling for pre-purchased tickets can be done by calling 905 695 7011 but is not guaranteed and needs to be done 48 hours in advance.

Air Riderz offers complimentary Wi-Fi throughout our facility, just ask a staff member for the password.

We strongly suggest leaving all valuables at home. Bring only what you need to jump. We provide cubbies for your shoes and complimentary lockers but Air Riderz is NOT responsible for lost, misplaced or stolen items.

For safety purposes, jumpers under the age of 4 must jump in the private court during regular operational hours.

Air Riderz has trained staff, extensive safety rules and equipment designed for safety. Trampoline jumping is comparable in risk to other extreme sports like skateboarding, snow skiing, ice hockey and football. It is important that if you decide to participate in our exciting elements, you do so only within your ability and do not attempt advanced maneuvers you have not mastered elsewhere.

Parents are allowed to stay in the Park. As a COVID precaution we recommend limited number of spectators for a group of Jumpers.

We HIGHLY recommend Toddlers to visit our Park during Toddler time, every Saturday and Sunday from 9am-10am.

Toddlers have access to the toddler area, basketball lanes, air bag , trapeze and battle beam. However, when the child is in the toddler area they cannot be accompanied by an adult/sibling or anyone over the age of 5. They do not have access to main courts, dodge ball, Cardio wall, Ninja Warrior Course and Climb Zone. We highly recommend that Toddlers visit the Park ONLY during Toddler Time on Saturdays and Sundays from 9am-10am