Assistant Manager

Come Join Air Riderz Inc. – a growing chain of Trampoline Parks and Climbing Fun!

If you take pride in delivering excellent customer service and are looking to be part of high energy team environment, this opportunity is for you. Air Riderz is seeking a self-motivated, self-starter, experienced Assistant manager with drive – someone who is ready to lead a team and showcase the best of Air Riderz. You will have the opportunity to connect with our amazing customers of Air Riderz and be part of our growing business. If you’re ready to build your leadership skills while making an impact for customers and staff, then we want to talk to you about this opportunity!

Position Overview: This position will be involved in day-to-day operations while assisting in all aspects of operations. The Assistant manager will participate in the training and development of Air Riderz Staff, while providing strong leadership in facility operations, customer service and fun. This position requires someone with high energy, excellent organization skills and ability to provide excellent consumer experience and staff management in a fun environment.

Qualifications:

• Minimum of 2 years experience in supervisory role.

• Ability to work weekends/weeknights.

• Working knowledge of MS Office and basic computer applications.

• Determined and self-disciplined in achieving results.

• Committed to excellence in customer service.

• Prefer to work in a fast-paced work environment with a focus on quality.

• Able to problem solve using your expertise, technical skills, and ingenuity.

• Able to make quick decisions that don’t compromise quality.

• Proven high level of organizational and time management skills, using self-direction and sound judgement to coordinate multiple demands and deadlines, adjusting positively to changing needs.

• Standard First Aid

Key Responsibilities:

• Act as a leader for the team, providing motivation and a productive atmosphere to ensure the team achieves the company goals while creating a positive entertainment experience

• Be an active listener and apply strong hospitality skills to provide optimum levels of customer service

• Provide exceptional customer service in person and over the phone

• Resolve complaints quickly and to the customer’s satisfaction

• Communicate and address issues with facility operations such as team training needs, team performance (positive and constructive), and Customer comments, etc.

• Communicate daily, weekly and monthly goals to the team

• Assist in coordinating group bookings and birthday parties at times as required.

• Handle Event quotes and monitor payments.

• Create a fun atmosphere by encouraging others

• Ensure that the park is clean at all times as per company standards, including circulating and monitoring the park and front of house throughout the shift

• Ensure all trampolines and climbing walls are maintained in good working condition on a regularly scheduled basis and documented in order to operate at maximum capacity

• Act and Manager on duty. Open and close the park as required

• Assist in “off-hour” events and “peak times” as required

• Manage team members’ hours through scheduling and shift planning ensuring staff are sent home if business is slow

• Able to complete sales transactions and cash handling

• Perform all aspects of Court Monitor, Climb Zone, and FOH staff efficiently as and when required.

• Handle and enforce waiver policies

• Reconcile daily revenue to POS float, petty cash, quarter machine and change, all within company standards

• Abide by the Company Code of Conduct

• Other duties as assigned

Required experience:

• Assistant Manager: 2 years

If interested please send your resume to christine@airriderz.com